FAQ

1. Do I need an account to place an order?

No. You can check out as a guest. However, creating an account allows you to:

• Enjoy faster checkout

• View your order history and status

• Receive updates on new arrivals and promotions

2. What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Discover, American Express) and PayPal.

3. How secure is my online order?

All payments are processed through SSL-encrypted checkout pages. Your payment details are sent directly to our payment providers and are never stored on our servers.

4. Are there any exchange rates?

All prices are listed in USD. If your card uses another currency, your bank will apply the current exchange rate.

5. How do I enter my shipping address correctly?

Please enter your address in English using standard characters to avoid delivery issues.

6. Can I change my shipping address after placing an order?

Once an order has been processed or shipped, the shipping address cannot be changed. Please double-check your address before completing checkout.

7. How long does shipping take & how can I track my order?

Shipping times vary by destination. Once shipped, you will receive a tracking number via email. Please note that customs delays are beyond our control.

8. What if items are missing from my order?

If any item is missing, please contact us immediately at support@kgtre.com with your order number.